Terms of Service

1. About these terms

These terms are between you and Cleara Clean (“we”, “us”, “our”), a cleaning agency operating in London, United Kingdom. They apply to all quotes, bookings and services arranged through our website or team. Nothing in these terms affects your statutory rights as a consumer.

2. Definitions

• “Services” — the cleaning services we arrange, such as deep cleaning, end-of-tenancy cleaning, regular domestic cleaning, Airbnb turnovers and small office cleaning.
• “Cleaner” — the vetted cleaning professional we assign to your booking.
• “Booking” — a confirmed request for Services on a specific date.

3. Quotes and bookings

The price shown by our instant-quote tool is an estimate based on the information you provide. It becomes fixed once we confirm your booking. If the property or job differs materially from what you told us, we may need to adjust the price — we will always tell you before any change takes effect. A booking is only confirmed once we send you confirmation.

4. Pricing and payment

Prices are in pounds sterling and include VAT where applicable. Unless agreed otherwise, payment is due on or before completion of the Services by the method stated at booking. Card payments are handled securely by our payment provider. We may charge for additional time or work agreed with you on the day.

5. Cancellations and rescheduling

You can reschedule or cancel a booking by contacting us. We ask for at least 48 hours’ notice so we can offer the slot to someone else and give fair notice to your cleaner. Cancellations with less notice, or where our cleaner cannot access the property on arrival, may be charged up to 50% of the booking price. Any such charge will be set out clearly before you book.

6. Your consumer cancellation rights

As a consumer booking a distance contract, you normally have 14 days to cancel for a refund. However, if you ask us to begin the Services during that period and they are then fully performed, your right to cancel is lost; if you cancel part-way through, you may be charged for what has already been done. These terms do not affect your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

7. Access and your responsibilities

You agree to:

• provide safe and timely access to the property at the arranged time;
• ensure a supply of running water and electricity, and tell us about any hazards, pets or specific requirements in advance;
• secure or remove valuable, fragile or irreplaceable items before the clean; and
• provide accurate information when booking.

8. Our service standards

Every cleaner is identity-verified, referenced and inducted before joining Cleara Clean, and each service follows a published checklist. If you are not satisfied, let us know within 72 hours of completion and we will arrange to put right any items missed from the agreed checklist at no extra charge (a “re-clean”), where reasonable.

9. Our liability

We take reasonable care in providing the Services. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable, or for pre-existing wear, or for items you were asked to secure and did not.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for any breach of your statutory consumer rights.

10. Complaints

If something goes wrong, please contact us at hello@clearaclean.co.uk as soon as possible so we can help. We aim to acknowledge complaints promptly and resolve them fairly.

11. Intellectual property

The content, branding and design of this website belong to Cleara Clean or our licensors and are protected by law. You may not copy or reuse them without our permission.

12. Privacy

We handle your personal data in line with our Privacy Policy, which forms part of these terms.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one published when you made it. The latest version is always available on this page.

14. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

15. Contact us

Questions about these terms? Email hello@clearaclean.co.uk.